New Zealand is currently at COVID-19 alert level one.
Please stay home and do not travel if you are sick or are experiencing any cold or flu-like symptoms.
These include but are not limited to:
Coughing, sore throat, shortness of breath, runny nose, sneezing, high temperature
We are still operating our daily schedule at this time with a few slight changes to how we deliver our service.
- Please ensure you maintain good hygiene on a day to day basis.
- Do not travel if you are sick.
- Although you are no longer required to wear one, if you would like to wear a mask, you are more than welcome to do so. We still have masks available for purchase if you do not have your own. We encourage you to continue wearing a mask on all public transport.
- Please check in with the NZ COVID Tracker App on every trip. Each vehicle has their own QR code.
- Our drivers will be able to verbally assist you if you are unsure.
- We still carry hand sanitizer on board all vehicles, and follow strict cleaning checklists.
Contact Tracing
We require ALL passengers to check in with the NZ Covid Tracing App. Your driver will be able to assist you verbally if required.
Personal Protective Equipment (PPE)
We require all passenger to sanitize their hands before hopping on AND off the service. We also encourage all passengers to wear a face covering of some sort.
We require all staff to also sanitise their hands frequently.
Transferring a Booking
If you have a forward booking and would like to transfer your travel to another date, please email us with your booking details. We will do our best to fulfill all transfers where availability allows.
Cancellations/Refunds
If you have a forward booking and would like to cancel it, please let us know. All cancellations will be subject to our usual cancellation except in exceptional circumstances. Please email us with your booking details.
There may be days where we need to change our schedule, reduce capacity or close completely. We apologize in advance for these unforeseen disruptions.
If we need to close or cancel your booking under government instruction we will automatically process your refund after notifying you. If you have booked through an agent then you will need to collect your refund from the same agent you booked through.
We require ALL passengers to check in with the NZ Covid Tracing App. Your driver will be able to assist you verbally if required.
Personal Protective Equipment (PPE)
We require all passenger to sanitize their hands before hopping on AND off the service. We also encourage all passengers to wear a face covering of some sort.
We require all staff to also sanitise their hands frequently.
Transferring a Booking
If you have a forward booking and would like to transfer your travel to another date, please email us with your booking details. We will do our best to fulfill all transfers where availability allows.
Cancellations/Refunds
If you have a forward booking and would like to cancel it, please let us know. All cancellations will be subject to our usual cancellation except in exceptional circumstances. Please email us with your booking details.
There may be days where we need to change our schedule, reduce capacity or close completely. We apologize in advance for these unforeseen disruptions.
If we need to close or cancel your booking under government instruction we will automatically process your refund after notifying you. If you have booked through an agent then you will need to collect your refund from the same agent you booked through.
Contact us
You can contact us any time by emailing us on bookings@catchabussouth.co.nz
or call us weekdays from 9am - 5pm on (+64) 27 4497 994
We apologise in advance for any service disruptions
You can contact us any time by emailing us on bookings@catchabussouth.co.nz
or call us weekdays from 9am - 5pm on (+64) 27 4497 994
We apologise in advance for any service disruptions