New Zealand is currently at COVID-19 alert level two, with alert level three active in Auckland.
Please stay home and do not travel if you are sick or are experiencing any cold or flu-like symptoms.
These include but are not limited to:
Coughing, sore throat, shortness of breath, runny nose, sneezing, high temperature
We are still operating our daily schedule at this time with a few slight changes to how we deliver our service.
- Please do not touch the exterior of the vehicle where possible.
- Our drivers have been instructed to open all doors for passengers, including the boot for luggage access.
- Please sanitise your hands prior to entering the vehicle and upon exiting.
- Sanitiser will be available at all times for your use.
- Please wear a mask at all times when on our service, and have it properly fitted when we arrive to pick you up.
- Please alert us when making your booking if you have a legitimate medical reason to not wear a mask. Our drivers will be wearing a mask too.
- Please check in with the NZ COVID Tracker App on every trip.
- Our drivers will be able to verbally assist you if you are unsure.
- Please stow your luggage yourself.
- If you think you may require the drivers assistance then please let us know when making your booking. They will need to wear extra PPE to assist you.
Contact Tracing
We require ALL passengers to check in with the NZ Covid Tracing App. Your driver will be able to assist you verbally if required.
Personal Protective Equipment (PPE)
We require all passenger to sanitize their hands before hopping on AND off the service. We also require all passengers to wear a mask or some sort.
We require all staff to also sanitise their hands frequently.
Transferring a Booking
If you have a forward booking and would like to transfer your travel to another date, please email us with your booking details. We will do our best to fulfill all transfers where availability allows.
Cancellations/Refunds
If you have a forward booking and would like to cancel it, please let us know. All cancellations will be subject to our usual cancellation except in exceptional circumstances. Please email us with your booking details.
There may be days where we need to change our schedule, reduce capacity or close completely. We apologize in advance for these unforeseen disruptions.
If we need to close or cancel your booking under government instruction we will automatically process your refund after notifying you. If you have booked through an agent then you will need to collect your refund from the same agent you booked through.
We require ALL passengers to check in with the NZ Covid Tracing App. Your driver will be able to assist you verbally if required.
Personal Protective Equipment (PPE)
We require all passenger to sanitize their hands before hopping on AND off the service. We also require all passengers to wear a mask or some sort.
We require all staff to also sanitise their hands frequently.
Transferring a Booking
If you have a forward booking and would like to transfer your travel to another date, please email us with your booking details. We will do our best to fulfill all transfers where availability allows.
Cancellations/Refunds
If you have a forward booking and would like to cancel it, please let us know. All cancellations will be subject to our usual cancellation except in exceptional circumstances. Please email us with your booking details.
There may be days where we need to change our schedule, reduce capacity or close completely. We apologize in advance for these unforeseen disruptions.
If we need to close or cancel your booking under government instruction we will automatically process your refund after notifying you. If you have booked through an agent then you will need to collect your refund from the same agent you booked through.
Contact us
You can contact us any time by emailing us on bookings@catchabussouth.co.nz
or call us weekdays from 9am - 5pm on (+64) 27 4497 994
We apologise in advance for any service disruptions
You can contact us any time by emailing us on bookings@catchabussouth.co.nz
or call us weekdays from 9am - 5pm on (+64) 27 4497 994
We apologise in advance for any service disruptions